Commercial Sales and Support Technician

Ss Brewtech Commercial Sales and Support Technician

Compensation: $64,500 + Commission

Employment type: full-time

Ss Brewtech, a global leader in home and commercial brewing equipment design and fabrication is seeking a candidate that has hands-on pro brewing and technical experience that is ready to join our rapidly growing business.

Developing and maintaining long term customer relationships is important to us, and we believe the best way to do that is to take all of our prospective buyers through a detailed process to educate them on the design and engineering that goes into every product we sell, and then support that customer after the sale. Building rapport, and developing relationships is key, so we can continue to provide solutions to our customers as they grow. This position is instrumental in the initial and ongoing communications with customers, and the right candidate will posses excellent interpersonal skills, as well as have detailed first hand knowledge of brewery environments. The position will be based in Wildomar, CA but will require travel to other parts of the country / world as needed.

Primary Duties and Responsibilities

• Educate commercial brewery leads and prospects on the design, engineering, and value proposition of Ss Brewtech equipment
• Interface with customers on equipment startup and support activities and then interface with internal technical team and engineering to provide timely resolutions
• Participation at industry trade shows / conferences
• Provide input and contextual data relative to pricing and competitiveness
• Coordination and collaboration with Marketing Team for promotions
• Generate and distribute monthly reports and tracking metrics for business development activities
• Provide quality and customer experience feedback to engineering and management based on customer interfaces
• Stay connected with other internal customer service and support resources to understand latest tech support issues or customer specific situations
• Act as primary communication link between customers and Company – build long term relationships based on trust and support – both internally and externally.
• Participate in quarterly or annual forecasting / budgeting activities
• Perform other related duties as assigned / required

Desired Skills, Background, and Education

• In-depth knowledge of brewing processes and brewing equipment
• Excellent written and verbal communication skills
• Strong rapport building and relationship development skills
• Strong negotiation skills
• Tech proficiency with common productivity tools such as Email, Excel, Word, and ERP systems.
• 自主和独立工作能力
• Ability to multi-task and handle large number of parallel activities. Organizational skills are critical

Job Type: Full-time

Pay: $64,500.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• 高中或同等学历(必需)

Language:

• English (Required)

Work Location: In person