Taproom Manager

Position Title:Taproom Manager

Department:Sales and Marketing

Reports To: VP Sales and Marketing

Great Divide Brewing Company is an award-winning regional craft brewery located in Denver, Colorado. We have been an independent brewery in the heart of downtown for 29 years and counting. We are looking to build our team with people who are passionate about beer, have a positive work ethic and can bring creative ideas to the table. Candidates must align with the company values and be able to communicate effectively with both co-workers and customers. This position is essential to represent our team and culture at Great Divide allowing for consumers to connect with us. As we say, Great Minds Drink Alike!

Position Summary

The Taproom Manager is accountable for the overall daily operations of the Taproom, effective team management and responsible for creating a culture that provides exceptional guest experiences in both the Ballpark and Rino Taprooms. This role will be to work closely with the Taproom team to successfully accomplish and implement goals and initiatives.

Essential Job Functions:

Team Development/Management

• Create and manage the scheduling of Taproom co-workers
• Available nights, weekends, and special events and during busy hours in the Taproom
• Assisted by Human Resources, lead Taproom interviewing and hiring process / select, orient, train, schedule, and coach Taproom co-workers; communicate job expectations and perform co-worker performance reviews.
• Approve all timecards in payroll system
• Educate and train all co-workers on brewing knowledge, beer styles, beer presentation and quality; hospitality and company history; merchandise display, pricing, and availability; brewery tour program and special events
• Help create an inclusive environment for all guests, co-workers and the community
• Continuously look for ways to improve processes, enhance business operations, profitability, guest experience, and/or co-worker engagement

Guest Experience

• Serve and sell alcohol responsibly; consistently offer friendly, informed, and personal customer service
• Evaluate, monitor, and improve service in the Taproom, tours, and overall brewery experience
• Build relationships with customers
• Provide event coordination and logistics: review opportunities and respond to inquiries; assist with site management of staffing, food vendors etc. working with Private Events Coordinator as needed.
• Monitor and manage capacity limits.
• Handles delicate or difficult guest situations including, complaints, negative reviews, and ensures resolution

Daily Operations

• Ensure beer quality: manage tap room draft system, refrigeration, beer inventory and cleanliness of glassware and bar; educate staff on pouring, presentation and quality of beer.
• Responsible for schedule and maintaining line cleaning to meet standards.
• Ordering and managing tap room supplies
• Manage inventory in conjunction with the Marketing Manager
• Manage/coordinate all VIP requests
• Coordinates janitorial services and all outside services needed

Experience/Skills Required:

• Must be 21 years of age
• Bachelor’s degree or equivalent relevant experience
• 3-5 years minimum bar/restaurant or retail management experience
• TIPS certified and Cicerone Server Certification preferred
• Advanced knowledge and experience with Restaurant POS systems
• Knowledge of MS Office and Adobe Illustrator
• Excellent customer service and interpersonal skills

Physical Requirements:

• Ability to work long hours on your feet
• Ability to move and/or lift up to 75lbs
• Ability to remain focused and level-headed under demanding situations

Salary Range:

• $55,000 - $65,000 annually
• Full-time position

Benefits:

• Health/Dental/Vision/Life Insurance
• 401K
• Cell Phone Allowance
• Paid Time Off
• Paid Holidays
• Weekly beer allotment

If interested, please email your resume and any supporting documents tocooljobs.taproom@greatdivide.com.

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平等机会的雇主——大分水岭酝酿Company provides equal employment opportunities to all employees and applicants for employment without regard to race, age, creed, color, religion, national origin or ancestry, marital status, sex, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy.